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Terms and Conditions of Use



The following document, together with the documents mentioned within, establish the terms and conditions for the use of this website and the purchase of the products found on this platform. By using this service and purchasing through you are in full accordance with any and all prices, product descriptions and the Terms and Conditions associated with them. By interacting with and/or using, you comply and agree to these Terms. If you do not agree to these Terms, you must not use the service.  

Azaranda reserves the right to modify the present Terms and Conditions at any time, and it is highly recommended that you read this conditions periodically and each time you access and/or use our services (other than to simply read these Terms), you agree to be bound by and comply with the Terms and Conditions stated.


This website is provided by Azaranda ( 'we' or 'us') under the ownership title of 219INNOVA24H SL, whose offices are located at Calle Fortuna 1, Edificio Nuevo Tixe. Oficina 6. Pol. Industrial La Isla, 41.704 Dos Hermanas (Sevilla), registered by the Trade Registry of Seville, Volume 5196. Sheet 162. Page SE-85238, entry 2 with the tax identification number of B91859520.

By submitting information and material to AZARANDA, you agree and understand it is necessary for AZARANDA to collect, process, and use your personal information in order to perform our services and support obligations under your account activity and our Privacy Policy.

Your use and/or purchase from this website implies that you, the user:

    1. Make use of this page for the sole purpose of product/service inquiries or legal and valid purchases.
    2. Will not make fake or fraudulent purchases. If a a purchase is considered of this nature, we are authorized to cancel your request and contact the authorities.
    3. By making a purchase, you are obligated to provide us with your current email address, postal address and/or other current contact information. Additionally, you give AZARANDA your consent to use said information to contact you, if necessary. See our Privacy Policy for additional information.
In the event that you do not provide us with all necessary data, we will not be able to carry out your request(s).
Additionally, purchasing via this website, you affirm that you are 18 years or older and are of legal stature to complete any and all contractual obligations.

The articles that are offered on this website are currently pertain for shipping in Spain. 


The information provided in the Terms and Conditions and the detailed content of this website do not signify a sales offer, yet a hiring of services. No contract shall exist between you (the consumer) and us in regard to any product until your order has been fully accepted on our end. If your offer is not accepted but a charge has been made to your account, the purchase price will be repaid in its entirety. 

To place an order, you should follow the purchasing process online and click on "Authorize payment". Upon performing this action, you will receive an email reporting that your order has been received ("Payment Confirmation"). Please keep in mind that this does not mean that your order has been processed, yet is a declaration of an offer to purchase one or more of our products. All of the orders requested are subject to our approval, and you will be notified via email that your request has been accepted and its shipment confirmed ("Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will be legalized only when we send the "Shipping Confirmation".

Only those products found in the Shipping Confirmation will be included in the contractual agreement. We are not responsible to provide you with any product whatsoever until we confirm its Confirmation.


Each product order is subject to availability. If there are issues in respect to supply or if the product(s) is/are no longer in stock, we reserve the right to provide you with suggestions to alternative products of the same quality and equal value or better that you can choose to order. If you do not wish to make a purchase of one of these alternative options, we will reimburse your account to equal the credit you have spent.


We reserve the right to remove any product from this website at any given moment, and remove or modify whatever material or content. Although we will do our best to fulfill each order and request, there may be certain circumstances and exceptions that oblige us to reject the processing of an order after having sent the Order Confirmation. We, therefore, reserve the right to do so at any time, at our discretion.

We will not be responsible in front of you or any third party for removing any product at any time from this website, independent from if said product has been sold or not, cancelling or modifying any material or content of this website, or for denying to proceed with an order once we have send you the Order Confirmation.


The delivery period shall start with the order confirmation, however, not prior to the clarification of all details concerning the execution of the order as well as the receipt of documentation and approvals.

The period of delivery shall have been observed, if the goods have been made available at the shipping facility or have been advised as ready for shipment. We will do our best to ship the order within 15 days from the Shipping Confirmation if no specific delivery date has been specified.

However, there may be delays in the delivery of an order for the following reasons:

    • customization of product(s);
    • special articles;
    • unexpected events/circumstances; 
    • delivery zone;

If for whatever reason we aren't able to fulfull an order by its expected order date, we will inform you of this, along with the option of continuing with the present order--establishing a new delivery date--or cancelling the order in its entirety and provide reimbursement. Please keep in mind that we never make deliveries on Saturdays or Sundays.

For the purpose of the present Conditions, one understands that the delivery or the request of delivery has been handed over in the very moment of signing the receipt of the payment agreed.


If we are unable to fully execute the delivery of an order, we will try to find a safe place to leave it. We will leave a note indicating where you can find your order and how you can retrieve it. If you aren't at the specified delivery location at the advised hour, we ask that you get in contact with us to settle a different delivery date and time.

In any case, in order to pick up your order you will have a window of 30 days counted from the date following the proceedings established in the Terms and Conditions, and you will be well-informed that your order is available for pick-up. If said window closes and you were not able to retrieve your purchase, we will be under the impression that you have given up the Contract and we will consider it to be terminated. As a result of said decision regarding the Contract, we will return the price paid for whatever products as soon as possible, but not for the shipment and delivery costs. This will be a maximum of 30 days from the date in which we considered this Contract terminated.


From the moment the order is delivered to you, you will be responsible for and liable for all risk involving the order.

You will acquire the property of the products when we receive the complete payment of all quantities owed in the agreed Contract, including shipping costs, or better in the moment of delivery (according to the definition and provision stated in Clause 9), if the delivery were to take place at a later date.


The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. If we find an error in the price of a product you have purchased, we will notify you as soon as possible, giving you the option to proceed with the new adjusted price or to cancel your order. If we cannot contact you, we will assume that the Contract is null and void, and we will reimburse you in the amount of the original order.

Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

We are not obligated to provide you with any product with a lowered price (including if we have sent you the Shipping Confirmation) if the pricing error is obvious or unequivocal and you assumed it to be incorrect.  Prices can change at any moment, but (as established earlier) the possible modifications will not affect orders once we have sent you the Shipping Confirmation.

Selected products will be added to your Shopping Cart, but in order to process your order and payment you must complete the following: 

a.    Click on "Shopping Cart" at the top of the page.

b.   Click on “View Cart”.

c.   Click on "Proceed with payment".

d.   Fill out all contact information and verify that all data (products requested, billing address and shipping address) are correct.

e.   Enter your credit card information.

f.    Click on "Authorize Payment"

We accept American Express, Visa, MasterCard and PayPal.

If you have paid on your debit, credit or charge card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch. Please see for information on PayPal payments. 

Your card will be charged at purchase time. Upon clicking "Authorize Payment", you are confirming that all information entered is for your credit card and everything stated is true and valid.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer.  If the issuer of your payment card refuses to, or does not for any reason, authorize payment, we are not held responsible for any delay or failure to deliver your order. We will not be able to execute the Contract with you.


In conformity with article 68, Law 37/1992, dated the 28th of December, for the Value Added Tax (VAT), the delivery of articles will be subject to the application of said tax if the address lies within the territory of Spain, with the exception of the Canary Islands, Ceuta and Melilla. The VAT tax will be legally applicable at any moment, depending on and in accordance with the provision of the article.

Orders with a final destination to the Canary Islands, Ceuta and Melilla will be exempted from the VAT tax in accordance with article 21, Law 37/1992, without loss of the application of the taxes and corresponding duties/tariffs conforming to the latest regulations in each of those territories.



In arrangement with the applicable regulation, if you are contracted as a buyer/client, you are able to give up the Contract (except when the object being relinquished is one of the products excluded from resignation as per Clause 14.3) at any time within a period of 7 working days from the date of your order request.

In this case, we will reimburse you with the price paid for said product(s), but not the cost of shipping or return shipping. You will be responsible for providing the necessary payment to return the item to us. 

Offers where shipping costs are free, return shipping will have a fixed cost of 10 euros (approximately $13.74 USD).

You will be able to authorize the right to withdraw in whatever form rightfully granted, considering yourself in every form validly exercising said right through the refund of the product(s).

This provision does not affect other acknowledged consumer rights by the legislation currently enforced.


In addition to the right of relinquishment legally acknowledged for consumers and users and mentioned in Clause 14.1 as stated earlier, we grant you a period of 30 days counted from the Shipping Confirmation date to carry out any product returns (except those mentioned in Clause 14.3, in respect of those excluded from the relinquishment right.)

In this case, we will reimburse you with the price paid for said product(s), but not the cost of shipping or return shipping. You will be responsible for providing the necessary payment to return the item to us. 

You will be able to authorize the right to the relinquishment of withdrawal in whatever form rightfully granted, considering yourself in every form validly exercising said right through the refund of the product(s).


You do not reserve the right to breach the Contract of those that pertain to one of the following:

  1. Personalized/Customized articles.
  2. Flowers.

Your right to withdraw from the Contract will be applicable exclusively to those products that are returned in the same conditions that you have received them. Please return the article(s) using or including their original packaging. You should also send the receipt along with the product. We will not accept any returns if the product has been used once opened, or if it has any damages; for this reason you should take care when opening the product and while the product is in your possession.

We only permit exchanges for products of the same purchase price.

The refund invoice will be sent to the email address found on the order form once we are notified that you would like to exercise your right to renounce the Contract. Additionally, the refund invoice will also indicate the postal address from where the returned products were originally sent. 

After examining this article we notify you that you have the right to return the quantity paid. The return will be completed as soon as possible and, in any case, within the 30-day period from the date we are notified of your intention to make a return. The refund will always be made with the same method of payment you used to purchase the item.

For any further questions or concerns, please contact us by filling out the contact form or calling 954930093.


In case of product returns from the Canary Islands, Ceuta and Melilla, they will abide by the procedure previously indicated.


In the event that you receive the product not as described in the stipulated Contract, you should contact us immediately by filling out our contact form, indicating the damages or defects of the product(s), or better, by calling us at +34954930093 where we will indicate the next course of action.

We will proceed to examine in depth the returned item and will notify you via email, within a reasonable time frame, if the refund is valid or if a substitution is permitted. A refund or substitution of an item will be made immediately and, at any rate, within the 30 days following the date from our email confirming that the refund or item exchange is non-compliant.

The quantities paid for those refunded products that are returned due to defects or imperfections, when applicable, will be entirely reimbursed, including the shipping costs incurred to return said product(s). All returns will be made in the same method of payment used to place the original order. 

These remain acknowledged consumer rights by the legislation currently enforced.


Except as otherwise set forth herein in the current Terms and Conditions, our responsibility in relation to any item acquired from our website will be strictly limited to the price of said product.

Notwithstanding the aforementioned, our responsibility is not excluded nor limited to the following:

1. In the event of death or personal damage caused by our negligence;

2. In the event of fraud or fraudulent falseness; or

3. In any matter deemed illegal or that illicits that we exclude, limit or try to exclude or limit our responsibility.

Notwithstanding the aforementioned in the paragraph above and in a legally acceptable measure, and except the current Terms and Conditions as otherwise set forth, we will not accept any responsibility for the following losses, with independence from their origin:

1. Loss of deposits or sales;

2. Loss of business;

3. Dismissed profit or loss of contracts;

4. Loss of previous savings;

5. Loss of data; and

6. Loss of management time or office hours.

Due to the open naturalness of this website and the possibilty of errors that may be produced by the warehouse and the transmission of digital information, we do not guarantee the precision and security transmitted or obtained by means of this website to not being established by the aforementioned.

All product descriptions, information and materials that belong to this website are provided as real property and without express implied guarantees.

Furthering what is permitted by law, we exclude all guarantees, except those that cannot be legally excluded in front of the consumers and users.

The aforementioned information in the present clause will not affect neither your legal rights as a consumer and user, nor your right to relinquish the Contract. 


You recognize and consent that all copyright, registered brand and all other intellectual property rights concerning the materials or contents that contribute to this website entitle us or whomever officially have license of use. You are able to use said material only in the form that we deliberately authorize to you or those whom officially have license of use. This will not prevent you from using this website in the necessary measure to copy the information regarding your order or contact information. 


You should not make any inappropriate use of this website by means of the virus, trojans, worms, logic bombs or any other program or technological material that is damaging or harmful. You will not be granted unauthorized access to this website, to the server of which said website is host to or to any server, computer or database related to our website. You promise not to attack this website through a service denial attack or a distributed service denial attack.

The incompletion of this clause could be coupled with the comission of standardized violations by applicable regulation. We will inform the authorities of any incompletion of said regulation and will cooperate with them in order to discover the identity of the attacker. Therefore, in the event of incompletion of this current clause, we will immediately remove your access and authority to use this website.

We will not be responsible for any harm or damage resulting from an attack from denial of service, virus or any other program or technological material that is damaging or harmful that can affect your computer, its equipment, data or materials as a consequence of using this website or from downloading any content from it.


Links to third party websites are for your convenience only. Such websites are operated and controlled by third parties and their inclusion does not imply any endorsement or approval by AZARANDA of the contents and materials on such websites. We hold no responsibility for any damage or loss caused by these third parties.


The applicable regulation states that part of the information or contact that we send are in written from. Through the use of this website, you accept that the larger part of said communication with AZARANDA is electronic. We will contact you via email or provide you with information posted on our website. For contractual purposes, you consent to using this form of electronic communication and recognize that every contract, notice, information and all other forms of communication that we send you electronically comply and fulfill all legal requisites of being written. This condition will not affect your recognized rights by law. 


Notices that you send us ought to be sent--and are preferred to be sent--via our contact form. In accordance with Clause 19 and with the exception of stipulating the contrary, we will communicate any information with you via email or to your postal address that you will provide upon purchasing an item from our website.

One understands that the notices and/or notifications have been received and have been correctly made at the very moment that they are posted on our website, 24 hours after having been sent electronically via email, or three days after the postage date of any letter. To check that the notice has been made, it will be sufficient by checking, in the case of a letter, that it had the correct address, was correctly sealed and was appropriately handed into the Postal Office or mailbox and, in the case of an email, that the message was sent to the specified address. 


The Contract is binding for both parties--you and us--as well as for our corresponding successors, assignees and trustees.

You are not permitted to transfer, assign, apply or perform any other form of transferring a Contract or any of the rights or responsibilities derived from said Contract in your favor or for you, without having previously obtained our consent by writing. 

However, we can transfer, assign, apply, outsource or perform any other form of transfering a Contract to or any of the rights or responsibilities derived from said Contract in our favor or for us, in any given moment during the validity of the Contract. In order to avoid any confusion, said transfers, assignments, applications or other transfers will not affect the rights that, in your case, you have as a consumer recognized by law or will nulify, reduce or limit any other form of guarantees expressed or implied to you.


We will not be responsible to any incompletion or delay in fulfilling any responsibilities we assume protected by a Contract, whose cause is due to unexpected and uncontrollable circumstances outside of our reasonable control ("Force Majeure Cause".)

Force Majeur Causes will include any act, occurance, absence of performance, cancelation or accident that is beyond our reasonable control and among others, the following:

  1. Strikes, lockouts or other protestive measures.
  2. Civil unrest, riot, invasion, terrorist attack or threat, war (declared or not) or threat or war preparations.
  3. Fire, explosion, storm, flood, earthquake, collapse or sinking, epidemic or any other natural disaster.
  4. Impossibility to make use of trains, boats, planes, automotive transportation or other methods of transportation, public or private.
  5. Impossibility to use public or private telecommunication systems.
  6. Acts, decrees, lays, regulations or regustrctions of any government or public authority.
  7. Strikes, errors or accidents of ocean or river freight, postal or any other type of shipping.

One understands that our responsibilities derived from the Contracts will be suspended during such uncontrollable event, and as long as said ocurrance continues; we will provide an extrention period equal to the period of time that said Force Majeure Cause lasts. We will do everything we can within reason to put an end to the situation or to find a suitable solution that will allow us to fulfill our obligations according to the Contract despite the Force Majeure ocurrance. 


The absence of requirement on our behalf to strictly fulfill your part of any of the responsibilities assumed by you the customer by virtue of the Contract or current Terms and Conditions or by absence of performance on our part of our rights or actions that we could have reciprocated by virtue of said Contract or Purchasing Conditions, will not suppose neither resignation nor restraint relative to said rights or actions, nor will it absolve you from fulfilling your obligations. 

No resignation on our behalf to a right or concrete action will suppose a withdrawal to other rights or actions derived from the Contract or Terms and Conditions.

No resignation on our behalf for any of the current Terms and Conditions o rights or actions derived from the Contract will take effect, not being deliberately established that it is a resignation and executed and communicated to you by writing for approval in accordance with the Notices section of this document.


If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term/condition/provision will-to that extent-be severed from the remaining terms, conditions and provisions which will continue to be valid to the extent permitted by law.


The current Terms and Conditions and every document that references them constitute the binding agreement that exists between you and AZARANDA in relation to the object if the Contract and substitute any other pact, agreement or previous promise agreed upon between you and us, verbally or written. 

Both parties--you and us--acknoweldge having consented to the execution of the Contract without having trusted in any declaration or promise made by the other party or that could deduce that any delcaration or writing in the negotiations initiated by the two parties before said Contract, except those that specifically mentioned in the current Terms and Conditions.

Neither you nor AZARANDA will take action against any untrue statement made by the other party, verbal or written, dated before the Contract date (except if the statement were made untrue in a fraudulent manner) and the only action that the other party will have will be for the unfulfilment of conformity with the contract as stipulated in the current Terms and Conditions.


We reserve the right to edit and modify the present Terms and Conditions at any given moment.

You will be subject to the policies and Terms and Conditions in at the use of this website or during a purchase, except by law or governmental decision should we make changes jointly negotiated with said policies, Terms and Conditions or Privacy Policy, in which case, the possible changes will also affect your order(s) that you have previously placed. 


The use of this website and the contracts of purchased items from said website are regulated by Spanish legislation and will be resolved by the Courts and Tribunals of Dos Hermanas (Seville, Spain). 

The Terms and Conditions shall be governed by and construed in accordance with Spanish law and any disputes that may arise will be subject to the jurisdiction of the Spanish courts.

If you are contracted as a customer, nothing in the current clause will affect your consumer rights by the legislation currently enforced.


We welcome your comments and suggestions! We ask that you communicate them via our contact form. In addition, we have complaint forms at the disposal of the consumers and users of this site. You can request one by calling us at +34954930093 or via our contact form.